Susan Bach Pottery
 
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Welcome to my ordering information page. Please carefully read the information below. It explains my ordering and return policies, and gives important information about my pottery. If you have any questions, please call 407-810-5077 or email susanvbach@aol.com.

Wholesale Buyers, please contact Susan by calling 407-810-5077 or emailing to susanvbach@aol.com for wholesale pricing and terms.

Payment

Payment may be made by check, PayPal, or credit card (3% surcharge for credit or debit by phone)

Delivery Time
My pottery is made by hand after an order is placed. If your items are available when you place your order, I ship immediately. If not, please allow 2-4 weeks lead time. An order confirmation will be e-mailed to you and will include an estimated delivery date. Please call before ordering if you would like to check lead time or availability.

Your Order
The pottery you order is made by hand. I can describe to you (or email a photo) of work available. You may specify an interior color and preferred patterns. As each piece is a unique expression of my artistic vision there will be variations that are a natural part of the artistic process and should be expected. I carefully inspect each piece for defects, such as chips, cracks and glaze misses, before it leaves the studio.

Return Policy
I guarantee that all items sent will be of first-quality and substantially similar to those pictured on this web site. If for any reason you are not fully satisfied with any item you may return it, within 10 days of receipt, for refund or exchange. If there is a problem with your shipment due to breakage or damage in shipping, please save all packaging materials and call me ASAP.

Shipping
Orders are shipped via UPS, USPS or Fedex ground service unless otherwise requested. Additional charges will apply for overnight, 2-day, or 3-day shipment. Please contact me for total shipping, handling and sales tax (Florida) charges.

Ready to Order?
When you are ready to place your order, please email me at susanvbach@aol.com. I will need the following information:

  • Your name
  • Your shipping address
  • Your phone number(s)
  • Your email address
  • The item(s) you would like to purchase. Please include the item number, description and the quantity of each item ordered.

If you have any questions, please call or email me before you place your order. I look forward to working with you.

Susan Bach
Bach Studios Inc.
604 Bourne Place
Orlando, FL 32801-3907

407-810-5077

susanvbach@aol.com
 
All work copyrighted © Susan Bach 2017 - Photo Credits: Randall Smith Photography